Peer Review History: The Future of Customer Service in Jordan: How Chatbots and Conversational AI are Shaping the Face of Customer Experience

Editor(s):

(1) Dr. Ana Sofia Pedrosa Gomes dos Santos, UIDEF – Instituto da Educação and Universidade de Lisboa, Portugal.

Reviewers:

(1) Dip Bharatbhai Patel, University Of North America, USA.

(2) Rakesh Sharma, MMDU, India.

(3) Maharshi Rahevar, Shree Swaminarayan Arts, commerce & science collage, HNGU, India.

(4) Mandira Bairagi, DVR & Dr HS MIC College of Technology, India.

(5) Mohammed Ridha Djaafari, Sharif Boucheush University Center – Aflou, Algeria.

Additional Reviewers:

Additional Reviewers: (Comments received after deadline)

Open Peer Review Policy: Click Here

Specific Comment:

Average Peer review marks at initial stage: 8.3/10

Average Peer review marks at publication stage: 9/10

Peer Review History:


Stage 1 | Original Manuscript | File 1 | NA


Stage 2 | Peer Review Report_1 (Dip Bharatbhai Patel, USA) | File 1 | NA


Stage 2 | Peer Review Report_2 (Rakesh Sharma, India) | File 1 | NA


Stage 2 | Peer Review Report_3 (Maharshi Rahevar, India) | File 1 | NA


Stage 2 | Peer Review Report_4 (Mandira Bairagi, India) | File 1 | NA


Stage 2 | Peer Review Report_5 (Mohammed Ridha Djaafari, Algeria) | File 1 | NA


Stage 2 | Revised_MS_v1_and_Feedback_v1 | File 1 | File 2


Stage 3 | Comment_Editor_1_v1 | File 1 | NA


Posted in Review History.